Complaints Policy

 

Complaints Policy

ASJ-Recruitment is committed to providing a high level service to our customers. If you do not receive satisfaction from us we need you to tell us about it. This will help us to improve our standards.

Complaints Procedure

The If you have a complaint, please contact the Senior Recruitment Consultant by phone (+353 85 847 9456) in the first instance so that we can try to resolve your complaint informally.

At this stage if you are not satisfied please contact Mr J.L.Arraez (Manager Director). You can write to him at: ASJ-Recruitment, 4 Dorrins Strand, Strandhill, Co.Sligo, F91 E6T3.

Next Steps

1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter withing 5 working days of us receiving your complaint.

2. We will record you complaint in our central register withing a day having received it.

3. We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 working days of your reply.

4. We will then start to investigate your complaint. This will normally involve the following steps:

      – We may ask the member of staff who dealt with you to reply to your complaint within 5 days of our request,                                                                                        – We will then examine the member staff´s reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to 5 days from receiving their reply.                                                                               

5. The Senior Recruitment Consultant will then invite you to meet him/her to discuss and hopefully resolve your complaint. S/he will do this within 5 days of the end of our investigation.

6. Within 2 days of the meeting the Senior Recruitment Consultant will write to you to confirm what took place and any solutions s/he has agreed with you.

If you do not want a meeting or is not possible, the Senior Recruitment Consultant will send you a detailed reply to your complaint. This will include his/her suggestions for resolving the matter. S/he will do this within 5 days of completing his/her investigation.

If we have to change any of the time scales above, we will let you know and explain why.

NOTE: In any event, we will comply with any statutory procedures that may relate to your complaint.